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Terms & Conditions
I reserve the right to change pricing on any item at any time. I do my best to photograph my pieces as accurately as possible but cannot guarantee that the pieces will look identical to the photographed image as glass is all handmade and can vary a lot in color and texture, even on the same sheet of glass. Each item is an original design by Cold Heart Glass and should not be replicated by anyone without written permission from Cold Heart Glass.
Shipping and Returns
All sales are final.
Please allow at least 5-7 business days for items to ship.
If the item received is damaged, please contact me directly within 48 hours of receiving the item and I will work with you on getting it repaired in a timely fashion.
I ship out all items using USPS which comes with tracking. I am not responsible for items lost by USPS.
Stained glass after care
SOLDER CONTAIN LEAD.
Be sure to wash your hands after handling. As an additional precaution, keep stained glass beyond the reach of your young ones!
CLEANING YOUR PIECE
I wash your panel multiple times before polishing and packing it, but sometimes bits of chemical may remain and, over time, result in a white "crust" along lead lines. You can get rid of this by gently scrubbing rough side of a sponge.
To dust your piece, use a dry cotton cloth, paper towel, or microfiber. If there's dust gathered along a lead line, you may choose go at that with some qtips.
Avoid using harsh chemicals and products such as windex.
As always thank you and if you have any further questions please reach out through email.🤍⛓
www.Coldheartglass@gmail.com